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Appoint-ments |
Appointments Office visits are by appointment. Please schedule them in advance by calling (520) 868-1400, extension 109 during normal office hours. Please give the person scheduling your appointment as much detail as you can about your symptoms and reason for visit. We will schedule an appointment adequate to treat the symptoms discussed. The provider may ask you to schedule another appointment for treatment of any other needs to avoid inconveniencing patients who have appointments following yours. We recognize that your time is valuable and, therefore, we will try to see you in a timely fashion for your scheduled appointment. Please try to arrive 15 minutes before your scheduled appointment to allow time for updates to your contact information, address, and insurance. Since our providers try to spend the time needed with patients to prevent the need for additional appointments, we can run late. Please be patient and recognize that you will receive the same level of service when you are seen. If you cannot keep an appointment, please notify us as soon as possible. You may be charged a fee if office visits are not cancelled at least 24 hours prior to a missed appointment. Sick Visits If you develop an urgent problem or illness, please call the office. Walk-in visits are discouraged. One unplanned walk-in can result in significant waits for patients with scheduled appointments. Emergencies are typically best handled in another setting (e.g. ER or Urgent Care) rather than MSFP, so please call first so we can advise you on the best approach to ensure appropriate medical care. Office Hours Our office is open for routine business Monday through Thursday, 7:00 a.m. – 5:00 p.m. and on Fridays, 7:00 a.m. – 4:00 p.m. Emergencies/After Hours If you have a life-threatening emergency, you should call 911 or go immediately to the nearest emergency room. A provider is available 24 hours a day, seven days a week. If you have an emergency after routine office hours, please call (520) 868-1400. Our answering service will contact the on-call provider. Please use our after hours service only for urgent or emergent problems. Prescription refills, appointment scheduling, and long-term illnesses should be handled during routine office hours. Telephone Calls to Providers Our phones are open during routine office hours. We are happy to provide detailed written messages to providers, however they do not have voicemail boxes. In general, doctors cannot interrupt patient visits to answer your phone calls. Messages will be returned as soon as possible, usually at the end of the morning or afternoon after all appointments are finished. Good medical care cannot always be accomplished over the phone, so we may advise you to schedule an office visit to discuss your concerns, problems, or test results. |
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