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Prescrip-tion Refills |
Prescription Refills Please call the pharmacy that filled your prescription for any refills, even if there are none remaining. Do not wait until you are out of your medication. Allow at least two working days for the provider to approve refills. Please do not call the office for refills. If there are no refills remaining, the pharmacy will contact the office for authorization. If the provider has concerns, he/she will deny the refill and ask you to call the office. Denied Refills There are several reasons a provider will deny a refill. Typically it will be a result of time. Prescription drugs are to treat symptoms and illnesses. Our providers want to ensure that medications are still needed, and to monitor progress of treatment. Please call as soon as possible once a refill is denied. Telephone Calls to Providers Our phones are open during routine office hours. We are happy to provide detailed written messages to providers, however they do not have voicemail boxes. In general, doctors cannot interrupt patient visits to answer your phone calls. Messages will be returned as soon as possible, usually at the end of the morning or afternoon after all appointments are finished. Good medical care cannot always be accomplished over the phone, so we may advise you to schedule an office visit to discuss your concerns, problems, or test results. |
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